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Noticeboard

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice.  This is because we have developed a new role in the practice - called a care navigator - to help you to see the right health professional first time.  We have trained our staff to take on this new role.  Our care navigators will work with you to fully understand what your needs are and ensure that we help you with your problem efficiently and conveniently.  Their goal is to ensure that you get the right care at the right time in the right place with the right outcome.

Through specialist training, our team can now offer more choice on who to see and help you get to the right health professional fast.  Our care navigators never offer clinical advise or triage; this is about offering you the choice to see other more appropriate health professionals, often quicker and without the need to see the GP each time.

For example, we often get call that can be dealt with by an optician, the pharmacist, or the nurse, that you may not be aware of it you haven't visited the practice in a while.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions and it means you will find it easier to get a GP appointment when you need one.  More importantly though, it mean you are seen by the most appropriate health professional that is best placed to deal with your problem each time you visit us.  The choice is up to you.

Do you have On-line Access? Book Appointments and Order Prescriptions Online

- see our receptionists for more details.

NHS Prescription charges will increase by 20p on 1st April to £8.60.

Welcome to Accrington Victoria Health Access Centre

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This is a new and innovative GP service.  The service opened on 1st November 2009 and provides a walk in service (drop in) to non registered patients for minor illnesses and a full primary care service to those patients who wish to register with us. 

The centre is fully accessible to disabled people. The entrance, waiting area, consulting rooms and toilets are all suitable for wheelchair access.  There is car parking available on site free of charge and disabled bays are located by the entrances.  Chaperones are available upon request and translating services can be provided.

Serving You

The practice is staffed by a highly qualified and skilled team of GP's and nurses. Our nurse practitioners are highly trained and can prescribe medication to deal with minor illnesses such as coughs, colds and flu, chest infections, asthma attacks, diabetes, tonsillitis, earache, sore throats, eye infections, skin disorders and childhood illnesses. They are also able to offer advice on healthy lifestyle, well woman/man issues, health education, family planning, and advice on medication.  Our Practice Nurse is available for appointments for registered patients for blood tests, childhood immunisations, travel health, healthy lifestyle, women's health, chronic conditon advice and checks. 

Clear Information

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


East Lancashire Medical Services Website

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(Site updated 25/09/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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